Terms of Sale


Effective date: 30.4.2024 


Welcome to Moomin Arabia Webstore at www.moominarabia.com.

The owner and operator of this website and Webstore is Fiskars UK Limited, Wedgwood Drive, Barlaston, Stoke-on-Trent, ST12 9ER, United Kingdom, registered under number GB946915581. Fiskars UK Limited is the seller (later “Seller” or “we”) of the products offered on the Moomin Arabia Webstore, located at the address www.moominarabia.com, referred into as “Webstore”.

Please find our Customer Service contact details here: info@moominarabia.com



These Sales Terms together with our Privacy Policy, Cookie Policy, Site Terms, as well as any additional terms (including but not limited to campaigns or promotions and specific product restrictions) and information that may be provided to you (collectively “Terms”) are applicable to all use of and purchases made on our Webstore.


We reserve the right to make changes to the Terms at any time. The Terms in force at the time of your order will apply to you.

Any notices, disclosures, agreements and other communications relating to your use of the Webstore will be provided to you electronically.

We shall also have the right, without notice and without liability for compensation, to restrict or withdraw access to the Webstore, remove elements from the Webstore from use or restrict the use of certain functions and services of the Webstore, in whole or in part.

These Terms do not affect your legal rights which cannot be waived or limited by contract.


2. Orders

You can place an order and buy products on the Webstore if you satisfy the conditions below:

- you are at least 18 years of age;

- you are the owner or authorized holder of a valid debit/credit card or other accepted payment method to pay for your purchases; and

- you agree to provide your real name and correct and complete address, phone number, email address, payment details and other required information.

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an email acknowledging receipt of your order and detailing the products you have ordered (“Order Confirmation”). However, please note that this does not mean that your order has been accepted. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered, at which time we will send to you an order dispatch confirmation email. We may choose not to accept orders for any reason or no reason. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

As our product range is being constantly developed, we do not guarantee the availability of any product advertised on the Webstore. We reserve the right, without liability or earlier notice to change, discontinue or make certain product unavailable due to: reasons related to health and safety, changes in production (such as raw materials or production techniques) or commercial reasons.

Please note that we may choose not to accept your order if products are shown on the website but are not available/in stock. In such case, we will contact you directly as soon as possible.


3. Prices & Payment
3.1. Prices and other charges

Except where indicated otherwise, the prices displayed for Products at the Webstore represent the full retail price listed on the Product itself in effect at the time of your order. These prices include value-added tax or other applicable taxes for the European Union (EU) member state, Norway or Iceland where the order is placed. The amount of the value-added tax will appear during the checkout process after you have indicated the country of your billing and delivery address. Please see 3.2 for Additional Charges on Non-EU Deliveries.

Prices do not include delivery charges and handling charges which shall be calculated and advised to you separately before you place your order.

Our Webstore has certain supported currencies (€, NOX, SEK, GBP). Where we take payment for an order in the supported currencies (€, NOX, SEK, GBP) of our Webstore, we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes. In addition, any refunds are made in the same currency that the order was placed.

If an error is discovered in the price of the products that you have ordered, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may refund you any sums you have paid and require the return of any goods provided to you.

The prices shown at the Webstore are applicable only to online shopping on this Webstore and we do not guarantee the same prices in our other stores or any third party stores. We reserve the right to change prices and terms of payment at any time without notice. These changes will not affect orders already placed.


3.3. Payment methods

We accept only certain modes of payment, depending on the country of your billing. Please view the Payment Methods

When placing your order, you will have to provide the relevant details for the chosen mode of payment and authorize the payment via your bank or another payment service provider. Upon placing your order, we will require your card issuer or other payment service provider to place a funds provision on your card or other chosen method of payment. Your chosen mode of payment will be finally charged when your order is dispatched. We will not ship your ordered products to you until your card issuer or other payment service provider has authorized the use of your chosen mode of payment for these purchases.

We may use third party providers to process your payment, in which case you will be redirected to such third party provider’s site. Please note that any personal data processing by third party provider shall be governed by such third party provider’s own privacy policy.

Please note that we reserve the right to cancel your order without prior notice if your chosen payment method cannot be charged.


3.4. Promotional codes

Promotional codes can only be used online and according to any terms and conditions issued with the code. Any promotion given in the form of discount codes or the like cannot be combined with other offers or discounts and will not apply on already-discounted products or products at special promotion prices, unless otherwise stated. We reserve the right to withdraw or cancel the promotion if deemed necessary by us after a reasonable consideration. Where a promotional code is issued to a specific individual, the right to any associated discount is personal to the recipient and may not be transferred. Promotional codes distributed or circulated without our prior written approval are not valid for use and may be refused or cancelled.


4. Deliveries

Deliveries are made only to the following countries: Finland (excluding Åland), Sweden, Norway, Denmark, Poland, Germany and Iceland. The products will be sent to the delivery address or pick-up location address given by you in your order and as stated in the Order Confirmation. For more return details please see our Shipping and Deliveries section of the FAQ.

Title in the products which you have ordered on the Webstore will pass to you at the time your chosen payment method is charged. The risk of the products will transfer to you on delivery, assuming we have received payment in full for such product.

We encourage you to examine the delivery package and received products as soon as possible after delivery and check that the delivered order is complete and that the products are in good condition. In case the products have been damaged in transportation or the delivery is incomplete, please contact Customer Service via email: info@moominarabia.com.

We cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond our reasonable control (i.e. force majeure). We will take all reasonable steps to prevent and minimize the delay caused by such circumstances. In the unlikely event of substantial delay, you will be entitled to cancel your order without additional charges.

However, if for any reason we cannot deliver your order within thirty (30) days of your placing it, we will inform you as soon as possible and you will be entitled to a full refund to the method of payment used by you.


5. Order cancellation, returns and refunds

Please note that we will only process returns, replacements and refunds for products purchased on this Webstore. If you purchased our products from some other webstore or distribution channel, please follow the applicable seller’s return policy. For more return details please see our Returns and Refunds section of the FAQ. 


5.1. Cancelling and returning your order

For all Products ordered from Webstore you have a right of return and refund during a withdrawal period specified in Returns and Refunds. Please follow the return instructions received together with the product or see here for Return Instructions.

All products should be returned unused and in their original packaging. To ensure that your return will be processed correctly and as swiftly as possible, you must use the return labels provided to you by us.

To the extent permitted by applicable law, we will reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.

If you return your order, the original delivery costs will be refunded to you except in the following situations:

  • all the Products in the order are not returned (you keep some of the ordered Products); or
  • the return was not made according to Return Instructions.

Note that we will not refund the return delivery costs except in case of defective product or faulty delivery (please see below the clause 5.2). In other cases a refund on return delivery costs will only be made if required by the respective applicable law or otherwise stated by us in the Returns and Refunds section of the FAQ.

Please note that for any returns of orders which are placed outside of EU, only price paid in Webstore will be refunded, and the Seller will not refund any taxes, charges or other fees applied to the order by your country of residence, customs or authorities.


5.2 Returns of defective Products and returns due to faulty deliveries

It is your legal right to expect to receive goods which comply with product description, indicated purpose of use and which are at least of satisfactory quality. We must provide you with goods that comply with your legal rights stated above. In case the Products do not comply with these, the product can be deemed defective.

If the Product(s) delivered to you are defective or are not the items you ordered, please contact our Customer Service. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage.

When the Products have been damaged in transportation, are otherwise defective or are not the items you ordered, our Customer Service will arrange for the replacement or refund of such Product(s). Replacements are only possible if we have the items in stock, in other cases you will receive a refund.

Please note that we will only refund any return delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer, unless otherwise confirmed by us in writing.


5.3 Our right to cancel your order

We have a right to cancel the contract with you if your chosen payment method cannot be charged or if we cannot deliver your ordered Products to you due to reasons dependent on you.


6. Personal data

Any use of your personal data in the Webstore is governed by our Privacy policy. Read more about out privacy policy here.


7. Limitation of liability

All images, sizes and measurements, as well as content and information, are approximate, and offered on the Webstore “as is”. While we try to make sure that all product information, such as sizes and measurements, is accurate, comprehensive and up to date on the Webstore at all times, there may be small tolerances of up to 2% in such sizes and measurements. Please note that actual colours you see may vary depending on the device that you use.

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that:

-were not foreseeable to you and us when the contract was formed (e.g. technical issues);

-were not caused by any breach on our part;

-are business losses; and

-are losses to non-consumers.


8. Changes to these terms and severability

All the changes made in these Sales Terms shall become valid on the Effective Date, as indicated in the beginning of these Sales Terms.

If any provision of the Terms is held to be invalid, illegal or unenforceable, that provision shall be enforced to the largest extent permitted by respective applicable law. This shall not affect or impair the validity, legality and enforceability of the remaining provisions.


9. Applicable law and place of jurisdiction

The Terms shall be governed and construed in accordance with laws of the country where the Seller is established. The courts of the country and the city where the Seller is established will have non-exclusive jurisdiction in relation to these Terms.

As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in the Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

We will try to resolve any disputes with you directly. If you and we cannot resolve a dispute using our internal complaint handling procedure, you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.

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