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Winternight Glow– FAQ UK

General information

 

What is the Winternight Glow mug and collection?

In September 2026, the Moomin Museum received a special Moomin mug for its new exhibition opening, as the Winternight Glow mug was launched in Tampere, Finland. The mug’s theme is adapted from Tove Jansson’s original 1972 coloured book illustration. The mug depicts a scene from Moominland Midwinter, in which Moomintroll and the Groke encounter each other.

The new mug launched on 26 September, the same day that the new Moomin Mug Mania exhibition opened to the public. The Moomin Museum’s first mug, Moominvalley, celebrated the museum’s opening in Tampere in 2017. Now, almost a decade later, the summery Moominvalley mug has gained a winter-themed companion in Winternight Glow.

Moomin Arabia’s in-house illustrator Pillai adapted Jansson’s original artwork to fit the shape of the Winternight Glow mug and slightly adjusted the colour saturation. As with the previous mug designed for the Tampere Moomin Museum, the image remains almost identical to the original.

The Winternight Glow mug is now sold out at the Tampere Moomin Museum. From 26 October onwards, the mug and the extended Winternight Glow collection will be available through Moomin Arabia’s own channels and selected retailers.

The extended collection includes:

  • a set of two mini plates
  • a mug magnet
  • a mug pin badge
  • a set of two reflectors

The Winternight Glow mug was available exclusively through pre-sale at the Tampere Moomin Museum from 26 September 2026 and has now sold out.

Moomin Arabia’s own channels and selected retailers will start selling the mug and the extended collection on 26 October 2026.

The Winternight Glow collection will be available while stocks last.

Which story is the Winternight Glow illustration based on?

The painting now decorating the Winternight Glow mug was commissioned to Tove Jansson for the cover of the French edition of the Moominland Midwinter novel published in 1972.

Originally published in 1957, Tove Jansson’s Moominland Midwinter (Trollvinter) is a novel about Moomintroll, who wakes up by himself in the middle of hibernation and experiences winter and its many wonders for the first time in his life. The book is a coming-of-age story in which Moomintroll must learn to cope on his own with all-new, even scary, things.
The illustration combines several scenes from the story. Mysterious creatures of the shadows are building a great winter fire to drive away the cold and darkness. Attracted by the light and warmth of Moomintroll’s oil lamp, the large, intriguing Groke silently arrives at the scene. Moomintroll’s new friend, the practical Too-Ticky, enjoys winter by fishing.
Moominland Midwinter is the first of Tove Jansson’s Moomin stories to explore more complex themes than the warm-hearted and charming adventures of the previous books, such as loneliness and uncertainty. In the stories, the Moomins’ resourcefulness and kindness towards everyone often help them overcome difficult situations and emotions, bringing comfort to readers of all ages.

Why is the Winternight Glow mug pre-sold only in Tampere Moomin Museum?

The Winternight Glow mug creates a wintry pair with the summery Moominvalley mug, which Arabia released to honour the opening of the Moomin Museum in 2017. Both mugs feature an illustration based on an original gouache painting by Tove Jansson held in the Moomin Museum’s collection.

The Winternight Glow mug was launched exclusively through pre-sale at the Moomin Museum when the museum’s new exhibition, Moomin Mug Mania, opened on 26 September 2026. The museum’s pre-sale allocation has now sold out. From 26 October onwards, the mug will be available through Moomin Arabia’s own channels and selected retailers.

Where can I buy the items of the collection? Where are they sold at?

Starting from 26.10.2026, the collection will be sold in the points of sale listed below:

•    Moominarabia.com ( sale starts 10:00 EET)
•    Moomin Arabia stores
•    Moomin.com
•    Moomin Shops

Where is the collection manufactured?

The ceramics of the collection are made in Thailand. The additional items of the collection; reflectors, pin badge and the magnet are made in China.

How many items are there in the Winternight Glow collection?

In addition to the Winternight Glow mug, the extended collection includes a set of two mini plates, a mug magnet, a mug pin badge, and a set of two reflectors. Altogether there are 6 items in the collection.

Is there any limitations on how many products I can buy? 

The number of items is limited to 6 mugs per one buyer. We recognize it can be bought as a gift too, and want to offer a chance to buy this special mug also for gifting purposes.   

What if the collection is sold out? Where can I get my mug?

The collection is a limited-edition, so it will be sold as long as the stock lasts.
The mug is available starting from 26th September only from Tampere Moomin Museum until 26th October when it comes available to wider distribution together with the extended collection (the points of sales are listed in this QA).

(As a listed company we cannot comment on the amount of the mugs/products we are selling.)

Is this a limited collection only?

Yes, the Winternight Glow collection is limited, and available until 28.2.2027 or as long as the stock lasts.


Are the items numbered, or otherwise marked in some way? For example, with a bottom stamp?

All the ceramic items of the collection (mug + miniplates) have “TAMPERE - FINLAND” special bottom stamps in them. 
The mug is sold without a giftbox. The mugs are not numbered.


I have some feedback, where can I contact?

With any feedback you can contact our customer service at: info@moominarabia.com

Buying process 

 

How can I buy the Winternight Glow mug?

You can buy the mug from physical stores (please take a look at our store locator page) or our webshop moominarabia.com where you can conveniently shop without queueing. Please note that the buying process is faster if you have already created a Moomin Arabia Family account and you are logged in with all your details.

You can also buy the Winternight Glow products via selected retailers.

Can I order a product as a gift?

Yes, you can order a product as a gift. Please note that the billing and delivery address must be in the same country. We deliver to Finland, Sweden, Norway, Denmark, Germany, Poland and the United Kingdom. You can find more detailed delivery terms here. Gift wrapping will be not availble during this time.

There were technical difficulties in the online store and I couldn’t get my order through. Who can I contact with my complaints and feedback?

We apologize any inconvenience you might have experienced while ordering the mugs.
With any feedback you can contact our customer service at: info@moominarabia.com

When will I receive the Winternight Glow mug if ordering online?

The normal delivery times are extended by +2 working days. Delivery time: about 5-11 working days.

 

Payment & Delivery


How can I track the delivery of my product? 
You will receive a shipping confirmation e-mail with a tracking number. Please note that due to the high volume of orders, there may be delays in receiving the confirmation. 

Are there any extra costs (taxes, duties, customs fees, etc.) I have to pay in addition to the prices shown on your website?

No. The total price is shown in the cart, including all costs. 

Which payment options are available?

We accept following payment methods:
VISA
Mastercard
American Express
Apple Pay
Accepted payment methods will be suggested to you based on your billing country.

Shipping costs & extended delivery times  

You can choose your preferred delivery method from the following option:

UPS Standard 
5-11 working days 
£ 9.90 

Please check our Shipping & Deliveries for more information about deliveries. 

What does it mean if my order is shipped separately?

If you buy any products other than Winternight Glow products from our website, you order might ship in partial shipments due to high volumes. Please notice our extended delivery times.   

Can I remove products from my order or modify ordered products?

Unfortunately, we’re unable to add or remove products once the order has gone through. However, our return policy allows you 14 days to return a product.

Can I cancel my order?

To provide you with the fastest possible delivery, we process orders immediately after they are placed. As a result, we are unable to accommodate order cancellations. We appreciate your understanding and look forward to serving you with prompt and efficient service. You still have the right to return the order during the 14-day exchange and return period. You can find more information about returns in the section Returns and refunds.

Can I change my delivery address? 

To provide you with the fastest possible delivery, we process orders immediately after they are placed. However, our customer service can check whether it is possible to make changes to the shipping address of your order. In this case, please contact our customer service here as soon as possible and state your order number, which can be found in the order confirmation. Please note that the billing address you have entered cannot be changed.

Can I return my order? 

Yes, for all items ordered from our webstore, you have a right of return and refund during a period of 14 days from the day you receive your order. Please contact our customer service at through Contact us when you want to return your order. Remember to keep the receipt and include your order number in the email. You can find the order number in confirmation email we’ve sent you. All returned items must be in their original condition.

Can I use discount codes on my order?

Discount codes do not apply to the Winternight Glow products.

Can I get my products gift wrapped? 

Unfortunately, we can’t offer gift wrapping.

What happens to products that are returned. Will they be offered for sale?

Returned products may be offered for sale. We also reserve the right to use these products for various marketing and PR purposes.

What if I receive a broken product?

We’re sorry for the inconvenience. Please contact our Customer Service at info@moominarabia.com and they will assist you. Indicate your name, order number and product concerned. Attach an image of damaged product if possible. You can find the order number in the shipping confirmation email we’ve sent you. Please keep the product while awaiting instructions from customer service.
We would ask you to send back the broken product. Our Customer Service will arrange for the replacement or refund of such product(s). Replacements are only possible if we have the product in stock and if not, you will receive a refund.

What if charging my credit card fails?

If charging your card fails, we will cancel your order.

Can I make purchases using both my mobile device and desktop computer?

Yes, all devices work.

I have not received the product, what should I do? 

Please contact our customer service: info@moominarabia.com.
First, please check the tracking information provided by the delivery company to see if your order is still on its way. If you haven’t received a shipping confirmation or the tracking shows that the shipment has stalled, please get in touch with our customer service. However, please note that due to a high volume of orders, it may take 5–11 business days to pack and ship your order.

Where do you deliver?

We deliver to Finland, Norway, Sweden, the United Kingdom, Denmark, Germany and Poland. Please select the correct country by using the globe icon on the right corner of the website.

We are not able to deliver to the following: VAT-free areas, PO Box addresses, hotels, hostels or army barracks.

We do not deliver to the following territories: In the United Kingdom, Guernsey (e.g. Alderney and Sark), Jersey or Gibraltar, as well as to the following which do not apply EU Value Added Tax regime: In Germany, Büsingen und Helgoland, Greenland, Faroe Islands or Svalbard.

Please note that the shipping and billing addresses must be in the same country.

We are not able to deliver to the following: VAT-free areas, PO Box addresses, hotels, hostels or army barracks. See shipping and deliveries for details.

I haven’t received a confirmation email for my order. Has my order gone through?

There may be a delay in receiving the confirmation message for the order. The confirmation should arrive within 1–2 days.

I was unable to receive/pick up the shipment. What will happen to my order?

Depending on the delivery attempt and the courier used, your shipment may be reattempted for delivery, redirected to the nearest pickup point, or returned to the sender. Please primarily follow the tracking information provided by your courier to monitor the shipment’s progress.
Unclaimed and undelivered shipments are processed as returns within 14 days of their arrival at our warehouse. The refund will be issued according to the original payment method.

Do I need to be a Moomin Arabia Family member to order Winternight Glow products from the online store?

You do not need to be a Moomin Arabia Family member.

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